General Terms and Conditions
conditions

(Terms and Conditions)

Flywithdomi – Tandem Paragliding Flights / Passenger Flights

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Version: April 2026

These General Terms and Conditions (GTC) apply to all bookings, vouchers, offers, and services provided by Flywithdomi, a provider of tandem paragliding flights in Zermatt and the surrounding area.

By making a booking via website, email, telephone, WhatsApp, messenger, or verbal agreement, the customer confirms that they have read, understood, and accepted these GTC.

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1. Provider

Flywithdomi
Dominik Schranz
Zermatt
Switzerland
E-mail: d.schranz@me.com
Website: www.flywithdomi.ch

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2. Subject of the Contract

Flywithdomi offers tandem paragliding flights, experience flights, thermal flights, vouchers, and related services.

The transport contract is concluded directly between the operating pilot and the passenger.

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3. Conclusion of Contract

A contract is concluded through:

• Online booking

• Telephone reservation

• E-mail / Messenger / WhatsApp

• Verbal appointment agreement

• Voucher redemption

Once confirmed by Flywithdomi, the booking becomes binding.

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4. Prices / Payment

The prices published on www.flywithdomi.ch at the time of booking apply.

All prices are stated in Swiss Francs (CHF).

Accepted payment methods:

• Cash payment

• TWINT

• Bank transfer

Flywithdomi reserves the right to change prices at any time.

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5. Vouchers

Gift vouchers are generally valid for 3 years from the date of issue unless otherwise stated.

Vouchers are non-transferable.

Cash payment is excluded.

Refunds are excluded.

Validity must be checked before scheduling an appointment.

In the event of misuse or unconfirmed payment, a voucher may be declared invalid.

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6. Pilot / Equipment / Safety

The pilot holds all legally required licenses and authorizations.

All equipment used complies with applicable regulations and is properly maintained.

The pilot is the commander of the tandem paraglider. The pilot’s instructions must be followed at all times.

The pilot carries the required safety equipment, especially a rescue system / emergency parachute.

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7. Health / Conditions of Participation

The passenger confirms that there are no health conditions that could impair the safe execution of the flight.

This applies in particular to:

• Heart or circulatory problems

• Back or joint problems

• Pregnancy

• Psychological conditions

• Acute injuries

• Severe fear of heights

In case of doubt, Flywithdomi or the pilot must be informed before the flight.

The final decision regarding participation lies with the pilot.

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8. Customer Clothing / Equipment

The customer agrees to wear suitable clothing:

• Sturdy footwear

• Weather-appropriate clothing

• Sunglasses recommended

• Long trousers recommended

Any additional instructions given by the pilot are binding.

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9. Minors

Minors require the consent of a parent or legal guardian.

If no accompanying adult is present on site, a written declaration of consent may be required.

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10. Flight Operation / Weather / Flight Duration

The execution of flights depends on:

• Wind

• Visibility

• Weather

• Thermal conditions

• Snow conditions

• Lift operations

• Helicopter operations

• The pilot’s safety assessment

The decision regarding whether the flight takes place, as well as the launch site, landing site, and flight route, lies exclusively with the pilot.

A flight may be postponed, shortened, modified, or cancelled for safety reasons.

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11. Flight Time / Duration

All stated flight durations are approximate values.

The actual duration depends on weather, thermals, wind, and safety considerations.

A minimum flight time cannot be guaranteed.

No entitlement to price reduction or refund exists in the event of a shortened flight.

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12. Rebooking / Weather-Related Cancellation

If a flight cannot take place due to weather or safety reasons:

• An alternative date will be offered, or

• The voucher will remain valid, or

• A refund may be considered if no alternative solution is possible

Decisions regarding weather-related cancellations are made exclusively by Flywithdomi / the pilot.

A customer may not cancel free of charge solely due to subjectively perceived “bad weather” if safe flying conditions exist.

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13. Cancellations by Customers

Cancellations must be made in writing (email / WhatsApp / message).

Individual bookings:

• Up to 48 hours before the appointment: free rebooking

• Less than 48 hours: no entitlement to a refund

Groups of 4 persons or more:

• Cancellation required at least 72 hours before the appointment

No-show / Delay:
In the event of no-show or significant delay, the entitlement to the service expires.

The full amount remains payable.

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14. Liability / Risk

The customer is aware that paragliding involves risks.

Despite the greatest care, injuries may occur, particularly due to:

• Hard landings

• Tripping / aborted take-offs

• Sudden wind influences

• Natural hazards

Participation is at the customer’s own risk.

To the extent permitted by law, Flywithdomi and the pilot exclude liability for slight negligence.

Where liability is mandatory by law, it is limited to the existing insurance coverage.

In particular, no liability is assumed for:

• Weather changes

• Delays

• Late return

• Lost or damaged items

• Actions of third parties

• Force majeure

• Lift failures

• Governmental restrictions

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15. Insurance

The customer is personally responsible for having sufficient:

• Accident insurance

• Health insurance

• Travel insurance (for tourists)

Any insurance held by the provider is limited exclusively to statutory minimum requirements.

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16. Photos / Videos / Media

Photos or videos may be taken during the flight.

Publication on the website or social media will only take place with the customer’s consent.

Consent for future use may be withdrawn at any time.

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17. Complaints / Claims

Complaints must be submitted immediately in writing.

Any claims must be submitted in writing no later than 14 days after the flight.

Claims submitted later may be rejected.

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18. Data Protection

Personal data will be treated confidentially and used only for booking, flight execution, and communication purposes.

Further information can be found in the privacy policy on www.flywithdomi.ch

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19. Jurisdiction / Applicable Law

Swiss law applies exclusively.

The place of jurisdiction, insofar as legally permissible, is Zermatt / Switzerland.

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20. Severability Clause

Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.

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21. Acceptance

By booking, payment, or participation, the customer confirms that they have read, understood, and accepted these GTC.